Frequently Asked Questions

In deregulated areas of Texas, you can choose from dozens of retail electricity providers (REPs). Compare rates, contract terms, customer reviews, and renewable energy options. Use our comparison tool to see all available plans in your area based on your ZIP code and usage.

You'll need your current electric bill (for account and meter numbers), service address, and preferred start date. The switching process is handled by your new provider and typically takes 3-7 business days with no interruption to your service.

Switching itself is free. However, check your current contract for early termination fees if you're leaving before your contract ends. New providers may charge connection fees, but many waive these for new customers.

The best time is 14-30 days before your current contract expires to avoid auto-renewal at potentially higher rates. You can also switch anytime if you find significant savings that outweigh any early termination fees.

Energy charges are what you pay for the actual electricity you use (kWh x your rate). Delivery charges (TDU charges) cover the cost of transmitting electricity through power lines to your home. Delivery charges are regulated and the same regardless of your provider.

Common reasons include: seasonal usage changes (AC in summer, heating in winter), more days in the billing cycle, rate changes after a promotional period, or additional fees not included in the advertised rate. Always check the Electricity Facts Label (EFL) for complete pricing.

The Electricity Facts Label is a standardized document showing exactly what you'll pay at 500, 1000, and 2000 kWh usage levels. It includes all charges and fees, making it essential for accurate plan comparison. Never sign up without reviewing the EFL.

Lower your bill by: finding a better rate plan, reducing usage during peak hours, improving home efficiency (LED bulbs, weatherization), adjusting thermostat settings (78F summer, 68F winter), and eliminating phantom power draw from unused devices.

Fixed-rate plans offer price stability and protection from market spikes, ideal for budgeting. Variable-rate plans can fluctuate monthly but may offer savings when wholesale prices drop. Most Texas residents prefer fixed-rate plans for predictability.

Contract length depends on your situation. 12-month contracts are most popular, offering good rates without long commitment. 6-month contracts provide flexibility. 24+ month contracts often have the lowest rates but less flexibility. Month-to-month is expensive but good for temporary situations.

These plans offer free or discounted electricity during specific hours (like nights 9pm-6am or weekends). They're great if you can shift usage to free periods but can be expensive if you use power during peak times. Calculate carefully based on your lifestyle.

Yes, but most fixed-rate contracts have early termination fees ($150-$300 typically). You can cancel without penalty if moving out of the service area, within 14 days of enrollment (buyer's remorse period), or if the provider changes contract terms.

Start 2-3 weeks before your move. Compare plans online using your new ZIP code, choose a provider and plan, then enroll online or by phone. Service can typically start within 1-3 business days. Some providers offer same-day connection for a fee.

Many providers offer same-day or next-day priority connection for an additional fee ($25-$100). You'll need to call before 2 PM on business days. Have your ESI ID (from the property manager) or address ready for faster service.

Deposits depend on your credit score and the provider's policies. Good credit often means no deposit. Poor credit may require deposits of $150-$400. Some providers offer no-deposit plans or prepaid options as alternatives.

Contact your current provider 2 weeks before moving. They can often transfer service to your new address without changing your plan. If moving outside their service area, you'll need to cancel and choose a new provider for your new location.

Green energy plans source electricity from renewable sources like wind and solar. Plans range from partial (50-75%) to 100% renewable. They support clean energy development and reduce your carbon footprint, often for just slightly more than traditional plans.

Look for plans certified by Green-e Energy or similar organizations. Check the EFL for the renewable percentage. Reputable providers purchase Renewable Energy Certificates (RECs) to match your usage with renewable generation.

Yes, if you have solar panels, look for plans with favorable buyback rates (net metering) for excess generation. Some providers offer special solar plans. Ensure your plan doesn't have high monthly fees that offset solar savings.

Not necessarily. Texas leads the nation in wind power, making renewable plans competitive. 100% green plans typically cost 0.5-1c/kWh more than traditional plans. The price gap has narrowed significantly in recent years.

First, check your circuit breakers. If neighbors are also without power, report the outage to your TDU (not your retail provider) via their website or phone. TDUs handle all physical infrastructure and outage restoration regardless of your electricity provider.

Start with your retail electricity provider's customer service. If unresolved, file a complaint with the Public Utility Commission of Texas (PUCT) at 1-888-782-8477 or online. The PUCT mediates disputes between customers and providers.

Common reasons include non-payment (after proper notice), unsafe conditions, or meter tampering. Providers must give 10 days written notice before disconnection for non-payment. Contact your provider immediately to arrange payment and restoration.

Try resolving with the provider first. If unsuccessful, file a complaint with the PUCT online or call 1-888-782-8477. Document all communications, keep records of bills and correspondence, and note dates and representative names.