Ryan Hatch

As Senior Director of Supplier Relations and Operations, what keeps me engaged is that the work has a direct impact on the people we serve. My job is to make sure that when someone comes to us, the options in front of them are accurate, fair, and genuinely in their interest. Give me a messy problem, a pile of data, and a "why is this number wrong?" and I'm in my element. Whether I'm strengthening our provider relationships or refining how the marketplace runs, the goal is the same: a smoother, more trustworthy experience for every customer. What drives me is getting it right, and I'll chase a problem to its root cause until the solution actually works for the people relying on it. Outside of work I'm usually chasing a different kind of "get it right"...over a smoker. I love recreating restaurant dishes at home and tinkering until they're better than the original, whether it's ribs, brisket, queso, sourdough bread, or tres leches. Same goes for DIY projects and figuring out how things work; if something's broken or I don't understand it yet, that's the fun part. The thing I'm proudest of is that I never assume I can't do something. I'll research it, test a few approaches, and stick with it until it clicks, and that stubborn streak has served me well at a keyboard and at the smoker alike. But the best part of my life outside of work is easy to name: I'm a father of four, and there's nothing I'd rather do than spend time with them and watch them grow.