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Moving? You Don't Have to Transfer.

And you probably shouldn't.

Your electricity provider will tell you to 'just transfer' your plan. They won't mention that Texas law gives you the right to cancel any contract penalty-free when you move. This is your chance to shop fresh.

  • ✓ No ETF when you move (Texas law)
  • ✓ Cancel any contract penalty-free
  • ✓ Shop fresh at new address
  • ✓ Compare all available plans
  • ✓ Make an informed choice
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Transfer vs. Shop Fresh

Learn your rights and compare your options at your new address.

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Transfer Myth Buster

2 steps to freedom

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The interactive wizard is being upgraded. In the meantime, browse our energy plans to see what options are available at your new address.

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What They Tell You vs. The Truth

Providers profit from your inertia. Here's what they hope you don't know.

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The Myth

"You need to transfer your plan to your new address."

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The Reality

You have the option to transfer, but you can also cancel and shop fresh—with no penalty.

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The Myth

"There's an early termination fee if you cancel."

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The Reality

Moving voids the ETF. Texas law says a change of service address is grounds for penalty-free cancellation.

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The Myth

"Your current rate is the best you'll get."

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The Reality

Rates change constantly. The best deal a year ago might not be the best today. Shop and compare.

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The Myth

"Transferring is easier than switching."

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The Reality

Either way, you're setting up service at a new address. Might as well get the best rate while you're at it.

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Texas Law Is On Your Side

Under the Texas Public Utility Commission's Substantive Rules, a change of service address is recognized as valid grounds for contract termination without penalty.

This means when you move—whether across town or across the state—you have the legal right to:

  • ✓ Cancel your current electricity contract
  • ✓ Avoid any early termination fee (ETF)
  • ✓ Shop for a new plan at your new address
  • ✓ Start fresh with any provider you choose

Reference: PUCT Substantive Rules, Chapter 25, Subchapter R - Customer Protection Rules for Retail Electric Service

How It Works

Two steps to make an informed decision about your move.

1

Learn the Truth

Understand your rights under Texas law. Moving means freedom from any contract.

2

Compare Your Options

See what's available at your new address and how it compares to your current rate.

3

Make an Informed Choice

Transfer if it makes sense. Switch if it doesn't. Either way, you're in control.

Questions?

Everything you need to know about moving and electricity in Texas.

Is it really legal to cancel without penalty when moving? ▼
Yes. Under Texas Public Utility Commission (PUCT) rules, a change of service address constitutes grounds for contract termination without an early termination fee. This applies to all residential electricity contracts in the deregulated Texas market.
What if my provider says I owe an ETF? ▼
They can't charge it for a legitimate move. If they try, cite PUCT Substantive Rules regarding address changes. If they persist, file a complaint with the Public Utility Commission of Texas. We can help you navigate this if needed.
Should I always shop fresh instead of transferring? ▼
Not necessarily. If your current plan is genuinely competitive at your new address, transferring might make sense. The point is: you have a choice. Don't let inertia keep you in a bad deal.
Does this apply to moves within Texas only? ▼
The penalty-free cancellation applies to any move that changes your service address—whether across town or across the state. If you're leaving Texas entirely, different rules may apply depending on your destination.
How quickly do I need to switch when moving? ▼
You should initiate service at your new address 1-2 weeks before your move date. You can shop for plans and schedule a start date in advance. Your old service automatically ends when the new one begins.
What if I'm renting and my name isn't on the bill? ▼
If someone else holds the electricity account (like a landlord), this doesn't apply directly to you. However, if you're starting a new account in your name at the new address, you can shop freely.

Don't Carry a Bad Deal to Your New Home

Moving is your chance to reset. See what's available at your new address.

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